Privacy Policy

This Privacy Policy explains what NeetMatrix ("we", "us") collects when you use the NeetMatrix mobile app and website, why we collect it, and the choices you have. We collect only what the product needs to work, and we do not sell your personal data.

NeetMatrix (the "Platform") is owned and operated by Pythesis(the "Company", "we", "us", or "our"), based in Ratlam, Madhya Pradesh, India. This policy is published in accordance with India's Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Information we collect

Account information (via Google Sign-In)

• Your name, email address, and profile picture from your Google account.
• A Google account identifier used to recognise you on return visits.

Counselling profile you provide

• Your NEET-UG rank, category, home state, and course preference.
• Colleges you save to your watchlist.

Chat messages

• The questions you send to the AI counsellor. These are processed by Amazon Bedrock (Amazon Web Services) in AWS's Mumbai, India region to generate a reply. We do not use your chat content to train models.

Payment information

• Payments are processed by our payment gateway (Razorpay). We do not receive or store your full card, UPI, or bank details — only a record of which plan you purchased and when.

Technical information

• Basic device and log information (app version, error logs) needed to keep the service reliable.

2. How we use your information

• To sign you in and keep your account and plan active.
• To pre-fill and personalise your counselling results (rank, category, state).
• To answer your questions through the AI counsellor.
• To process purchases and provide access to paid features.
• To fix bugs, prevent abuse, and improve the product.

3. Where your data is processed

Your data is hosted in India. Our application server, our database, and the Amazon Bedrock AI service all run in Amazon Web Services' Mumbai (India) region (ap-south-1). Sign-in is handled by Google and payments by Razorpay, which may process limited data on their own global infrastructure as part of providing those specific services.

4. Sharing

We share personal data only with the service providers that make the product work:

• Amazon Web Services (application hosting, database, and the Amazon Bedrock AI counsellor — all in the Mumbai, India region), Google (sign-in), and Razorpay (payments).

We do not sell your personal data or share it with advertisers. We may disclose information if required by law.

5. Data retention & deletion

We keep your data while your account is active. You can delete your account at any time — from the app (Profile → Delete account) or via our account-deletion page. Deleting your account removes your profile and watchlist from our systems. Some records (e.g. payment invoices) may be retained where the law requires.

6. Children

The service is intended for NEET-UG aspirants (typically 17+). If you are under 18, use it with a parent or guardian.

7. Security

We use industry-standard measures (encrypted transport, access controls) to protect your data. No system is perfectly secure, but we work to keep your information safe.

8. Your rights

You can access, correct, or delete your data, and withdraw consent, by contacting us or using the in-app controls. See our Contact page.

9. Changes

We may update this policy; we will change the "Last updated" date above and, for material changes, notify you in the app.

10. Contact & Grievance Officer

Questions about privacy? Email us at support@neetmatrix.com.

Grievance Officer (under the IT Rules, 2021 and the DPDP Act, 2023): Abhishek Kawdiya — support@neetmatrix.com, Ratlam, Madhya Pradesh, India. Grievances are acknowledged within 24 hours and resolved within 15 days of receipt.